Terms of Service

1. Eligibility and authority

You must be at least 18 years old and legally able to enter into a binding agreement. If you create or administer a workspace for an agency or other organization, you represent that you are authorized to act for that organization and to invite users, assign access, provide content, and make subscription decisions for it.

You are responsible for ensuring that your use of Accelsure, including your collection and submission of information about employees, applicants, clients, prospects, carriers, and other third parties, complies with applicable law and your own policies and obligations.

2. The Accelsure service

Accelsure is a software platform and AI leadership partner designed for independent insurance agency owners. Depending on the features available to your workspace, Accelsure may help users establish agency direction, identify priorities, develop Playbooks, support hiring activities, evaluate resumes, prepare interview materials, create Employee Launch Plans, establish expectations, conduct check-ins, and work through business questions with Ari.

Features may be added, modified, limited, or discontinued. Preview, beta, experimental, or in-development features may be incomplete and may change or never become generally available. Marketing references to future functionality are not commitments to deliver that functionality on a particular date.

Accelsure is not an agency management system, customer relationship management system, payroll system, human resources information system, applicant tracking system, emergency response service, disaster recovery service, legal service, accounting service, or licensed insurance service.

3. Accounts, workspaces, and security

You must provide accurate account information and keep it current. You are responsible for safeguarding account credentials and for activity performed through your account, except to the extent caused by Accelsure's breach of its obligations.

You may not share credentials, impersonate another person, interfere with authentication, bypass access restrictions, or attempt to obtain data outside your authorized workspace or role. Notify us promptly at hello@accelsure.com if you believe an account or workspace has been compromised.

Workspace owners control invitations, employee access, assigned Playbooks, Launch Plans, and other workspace permissions. Users must access Accelsure only through their own authorized identities.

4. Owner, employee, and applicant responsibilities

The Customer is responsible for its relationship with employees, applicants, contractors, clients, and other third parties. Accelsure does not employ, supervise, recruit, select, discipline, terminate, or manage any person for the Customer.

Accelsure may help organize information and generate recommendations, questions, scorecards, plans, or other materials. The Customer remains solely responsible for:

• Deciding whether, when, and whom to hire
• Confirming job requirements, compensation, classification, and employment practices
• Evaluating qualifications and making employment decisions
• Providing required notices and obtaining required consents
• Determining appropriate employee expectations, assessments, and development actions
• Ensuring that licensed activities are performed by appropriately licensed people
• Reviewing materials for accuracy, fairness, legality, and suitability before use

You may not use Accelsure to make unlawful discriminatory decisions or to avoid human review of decisions that materially affect another person.

5. Artificial intelligence and professional judgment

Accelsure uses third-party artificial intelligence infrastructure to generate and support certain features. AI outputs are probabilistic. They may be incomplete, inaccurate, outdated, biased, inappropriate, or unsuitable for your circumstances. Similar inputs may produce different results.

Ari and other AI features provide recommendations and working materials only. They do not make final decisions for you. You must independently review and validate every output before relying on, publishing, sharing, or acting on it.

Accelsure does not provide legal, tax, accounting, financial, human resources, employment, cybersecurity, emergency management, or licensed insurance advice. Nothing generated by Accelsure establishes a professional, fiduciary, agency, brokerage, attorney-client, accountant-client, or other professional-client relationship. Consult qualified professionals when appropriate.

You are solely responsible for business, hiring, employment, compensation, disciplinary, legal, financial, coverage, placement, underwriting, claims, compliance, and licensed insurance decisions. Do not submit information to an AI feature unless you are authorized to do so.

6. Subscriptions, plans, and licensed users

Accelsure currently offers Solo, Emerging, and Growth subscription plans. Plans differ principally by the number of included licensed users. Current pricing, included-user quantities, and additional-user pricing are displayed on the Pricing and checkout pages and become part of your order when you purchase.

There is no free trial unless Accelsure expressly offers one in a separate written promotion. Coupons, discounts, credits, or special terms apply only when expressly provided by Accelsure and do not modify these Terms except as stated in the applicable offer.

A licensed user is a person assigned access that counts under the applicable subscription rules. Pending invitations and deactivated users do not count as licensed users under the current model. You are responsible for maintaining an appropriate number of licenses for active users.

7. Billing, automatic renewal, and authorization

Subscriptions are billed monthly or annually in advance through Stripe or another disclosed payment processor. By purchasing, you authorize Accelsure and its payment processor to charge the displayed subscription amount, applicable additional-user charges, taxes, and other disclosed amounts using your selected payment method.

YOUR SUBSCRIPTION AUTOMATICALLY RENEWS FOR SUCCESSIVE PERIODS OF THE SAME LENGTH UNTIL CANCELED. BEFORE YOU COMPLETE CHECKOUT, ACCELSURE WILL DISPLAY THE SELECTED PLAN, BILLING INTERVAL, ESTIMATED OR FINAL AMOUNT, AUTOMATIC RENEWAL TERMS, AND CANCELLATION INFORMATION.

You must keep payment information current. If payment fails, Accelsure may retry collection, limit paid functionality, suspend access, or terminate the subscription, subject to applicable law and any stated payment-recovery process.

Taxes are your responsibility unless the law requires Accelsure to collect and remit them. Prices may change for a future renewal after notice required by applicable law. A price change will not alter a period already paid for.

8. Cancellation and refunds

You may cancel through the available online billing-management process. Cancellation takes effect at the end of the current paid monthly or annual billing period. Unless otherwise stated, you retain paid access through that date and will not be charged for a later renewal.

Fees are nonrefundable and Accelsure does not provide prorated refunds or credits for unused time, partial periods, unused licenses, downgrades, or early cessation of use, except where required by law or expressly agreed by Accelsure in writing.

Canceling a subscription does not automatically delete account or workspace data. Contact hello@accelsure.com to request account or workspace deletion, subject to verification, technical feasibility, legal obligations, fraud prevention, dispute preservation, backup practices, and retention of records that Accelsure is permitted or required to keep.

9. Customer content

Customer Content means information, text, files, resumes, applicant materials, Playbooks, priorities, plans, check-ins, prompts, responses, and other content submitted to or created within your workspace, excluding Accelsure technology, templates, and preexisting materials.

As between you and Accelsure, you retain your rights in Customer Content. You grant Accelsure a worldwide, nonexclusive, limited license to host, copy, transmit, process, display, modify for technical formatting, and otherwise use Customer Content only as reasonably necessary to provide, secure, support, maintain, and improve the service; comply with law; enforce these Terms; and protect Accelsure, users, and others.

You represent that you have all rights and permissions necessary to submit Customer Content and allow the processing described in these Terms and the Privacy Policy. Do not submit information that you are prohibited from sharing.

You are responsible for maintaining independent copies of information that is important to your operations, continuity, legal obligations, or recordkeeping. Accelsure is not your system of record.

10. Privacy and confidential information

Our Privacy Policy explains how Accelsure collects, uses, discloses, retains, and protects personal information. You agree not to use Accelsure to collect or process information in violation of law or another person's rights.

Do not submit Social Security numbers, bank account credentials, full payment-card data, medical records, protected health information, consumer credit information, passwords, authentication secrets, or other highly sensitive information unless Accelsure expressly supports and authorizes that data category in writing.

Employee Ari workshopping is designed to be private from the employee's workspace owner and manager. This product boundary does not prevent limited access by authorized Accelsure systems, service providers, or personnel when reasonably necessary for security, support, legal compliance, or operation of the service, subject to applicable obligations.

11. Acceptable use

You may not use Accelsure to:

• Violate law, regulation, contract, or another person's rights
• Discriminate unlawfully or facilitate unlawful employment practices
• Make or automate final decisions requiring human judgment, professional advice, or a license
• Upload malicious code or attempt to disrupt or probe the service
• Gain unauthorized access to accounts, systems, or data
• Reverse engineer, scrape, copy, resell, or commercially exploit the service except as permitted by law or written agreement
• Remove ownership, trademark, or attribution notices
• Generate deceptive, fraudulent, defamatory, infringing, harassing, or harmful content
• Submit data without required rights, notices, or consents
• Use outputs as a substitute for required professional review

We may investigate suspected misuse and may limit or suspend access when reasonably necessary to protect the service, users, or others.

12. Third-party services

Accelsure depends on third-party services, including hosting, authentication, database, payment, communications, infrastructure, and AI providers. Your use of those services may also be subject to their terms and privacy practices.

Accelsure does not control third-party services and is not responsible for their independent acts, omissions, outages, changes, security incidents, or data practices, except to the extent responsibility cannot lawfully be excluded. Integrations and underlying providers may change.

13. Intellectual property

Accelsure and its licensors own the service, software, designs, workflows, interfaces, templates, documentation, branding, and all related intellectual-property rights, excluding Customer Content.

Subject to these Terms and payment of applicable fees, Accelsure grants you a limited, nonexclusive, nontransferable, revocable right to access and use the service for your internal business purposes during the subscription term.

No rights are granted except as expressly stated. Accelsure, Ari, associated logos, and related marks are trademarks or service marks of Accelsure or its licensors. You may not use them without written permission.

If you provide feedback, you grant Accelsure a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided Accelsure does not publicly identify you without permission.

14. Availability, changes, and data loss

Accelsure is provided over the internet and may be unavailable, delayed, interrupted, degraded, changed, or discontinued. We do not guarantee uninterrupted operation, error-free output, preservation of every feature, compatibility with every system, or achievement of any business result.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACCELSURE IS NOT RESPONSIBLE FOR LOSS, CORRUPTION, DELETION, UNAVAILABILITY, OR FAILURE TO PRESERVE CUSTOMER CONTENT OR OTHER DATA, OR FOR LOSSES RESULTING FROM RELIANCE ON ACCELSURE AS THE SOLE COPY OR SYSTEM OF RECORD.

You are responsible for maintaining independent copies of information needed for business continuity, emergencies, regulatory obligations, client service, employment records, and other critical purposes.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACCELSURE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. ACCELSURE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND RESULTS.

ACCELSURE DOES NOT WARRANT THAT THE SERVICE OR ANY AI OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, SECURE, UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR A PARTICULAR DECISION OR USE. NO ORAL OR WRITTEN INFORMATION CREATES A WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACCELSURE AND ITS OWNERS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, BUSINESS, OPPORTUNITIES, GOODWILL, OR DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR LOSSES ARISING FROM AI OUTPUTS, EMPLOYMENT DECISIONS, LICENSED INSURANCE DECISIONS, SECURITY EVENTS, OR RELIANCE ON THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ACCELSURE AND THE PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE LESSER OF: (A) ONE HUNDRED U.S. DOLLARS; OR (B) THE FEES ACTUALLY PAID BY YOU TO ACCELSURE FOR THE SERVICE DURING THE THREE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These exclusions and limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose, but only to the extent permitted by applicable law.

17. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Accelsure and its owners, members, managers, officers, employees, contractors, affiliates, licensors, and service providers from and against third-party claims, demands, proceedings, damages, judgments, settlements, penalties, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

• Your use or misuse of Accelsure
• Customer Content
• Your violation of these Terms or applicable law
• Your infringement or violation of another person's rights
• Your hiring, employment, compensation, personnel, client, carrier, coverage, placement, underwriting, claims, compliance, or licensed insurance decisions
• Your reliance on, publication of, or use of AI outputs without appropriate review
• Your failure to obtain necessary rights, permissions, notices, or consents

Accelsure may control the defense and settlement of a covered claim. You may not settle a claim in a manner that admits fault by, imposes obligations on, or affects Accelsure without our written consent.

18. Suspension and termination

We may suspend or terminate access if you materially breach these Terms; fail to pay; create security, legal, or operational risk; misuse the service; or if continued service becomes unlawful or impracticable. When reasonably possible, we will provide notice and an opportunity to cure, but immediate action may be necessary.

You may stop using Accelsure at any time. Stopping use does not cancel billing. You must use the available cancellation process.

Sections that by their nature should survive will survive termination, including payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, dispute provisions, and rights relating to retained records.

19. Electronic communications and notices

You consent to receive electronic communications about your account, subscription, legal terms, privacy, security, support, and service operation. Communications may be delivered in the service or to the email address associated with your account.

You are responsible for maintaining a working email address and reviewing legally significant notices. Electronic communications satisfy any requirement that a communication be in writing, to the extent permitted by law.

20. Changes to these Terms

We may update these Terms. We will post the updated version and revise its effective date. If a change is material, we will provide notice as required by law and may require renewed acceptance. Continued use after the effective date of an update constitutes acceptance only where permitted by law.

21. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Subject to applicable law, state and federal courts located in Orange County, California will have exclusive jurisdiction over disputes arising from these Terms or the service, and each party consents to that jurisdiction and venue.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL. CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION.

Nothing in this section prevents either party from seeking temporary or injunctive relief to protect intellectual property, confidential information, security, or access controls.

22. General terms

These Terms, the Privacy Policy, and any order or written terms expressly incorporated into them form the entire agreement concerning Accelsure and supersede prior discussions about the service.

If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. Accelsure may assign them in connection with a merger, financing, reorganization, sale of assets, or transfer of the service.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except that this does not excuse payment obligations.

Headings are for convenience only. “Including” means “including without limitation.”

23. Contact

Questions about these Terms may be sent to:

• Accelsure LLC
• Email: hello@accelsure.com